News | The Parade Cinema

Join our team - Duty Manager

Join our team - Duty Manager

Join our team - Duty Manager

10 June 2022

​WHY WORK WITH US AT THE PARADE CINEMA?

 
 
Put simply, we will strive to be the best employer in the area. We want to be known for providing a rewarding and stimulating working environment, showing flexibility and understanding towards our employees.
As well as competitive pay and an employer pension scheme, you can enjoy a range of other perks and benefits such as cinema tickets, a generous holiday allowance and other employee benefits.
Most of all though, we strongly believe that you should love what you do. We will make sure that it is always a pleasure to come to work and, like us, you will be proud to work for The Parade Cinema
If you love film, are an excellent host who enjoys helping people and relish the challenge of serving guests in a fast-paced environment then you’ll be right at home in our happy team.
 
 
Duty Manager, full-time (35-40 hours per week)
The Duty Manager is responsible for the running of a shift, ensuring the wellbeing of staff, customers and the business.
As cinema and cafe, bar and restaurant we operate seven days a week between the hours of 08:00 and 00:00, any applicants should have unrestricted availability and be happy to work weekends and early/late nights.
 
The Role
*To support the General Manager to manage all aspects of the cinema’s operations on a day-to-day basis ensuring that team delivers an exceptional customer experience.
* Have a pro-active, can do attitude in delivering the best customer experience by maintaining high standards, taking professional pride in how you look and how the cinema looks.
* Encourage the team to grow memberships, admissions and F&B sales, in line with budgets.
* Have a thorough working knowledge of all products and find opportunities to promote and sell them, including membership, food, and Beverage.
* Act as a point of escalation for any customer queries.
* With the General Manager, manage the recruitment, training, and induction of new cinema staff.
* Provide feedback, training, and coaching to the team to drive talent management and team development.
* Ensure the team is fully knowledgeable on legal compliance and able to effectively perform in their role.
* Manage the Employee Relations of the team and ensure that employment legislation is always adhered to.
* Effectively direct, lead and motivate the management team when deputising for the General Manager.
* Delegate tasks and organise a team in a fast-paced bespoke customer service environment.
* Be the first line of technical support.
* Establish and maintain relations with the local community, businesses, and media to enhance the image of the Parade Cinema and to inform them of relevant developments within the cinema, its products, and services as requested by the General Manager as part of our marketing.
* Take responsibility for full site compliance with health and safety, financial and security policies and procedures and audits.
* Be vigilant at all times and know the lines of communication and emergency procedures, taking appropriate action to ensure personal safety and security of both customers and colleagues.
* Be aware of all Health and Safety and licensing requirements to ensure that they are adhered to so that the company’s responsibilities are not compromised.
* Comply with policies and general operational standards and procedures at all times.
* Undertake appropriate training and professional development as determined by your manager.
* Undertake any other duties as may be reasonably required for an efficient cinema operation.
 
Person Specification
* Proven experience of successfully leading and motivating a team to meet business targets.
* Experience of developing employees and managers through training, coaching, and mentoring.
* Experience of recruiting and managing staff, with an awareness of good HR practice.
* A strong and effective communicator
* Financially aware and successful track record of managing profit & loss accounts.
* Passionate about delivering a premium quality guest experience.
* Flexibility and a ‘can-do’ attitude with a positive and proactive approach to change.
* Professional demeanour, dedicated work ethic, self-motivated, shows initiative & attention-to-detail.
* A genuine and demonstrable interest in film and cinema.
* A drive to make the Parade Cinema the best independent cinema in the UK.
* The willingness to work a variety of shift patterns as required by the business needs, including evenings and weekends.
* Previous experience of running successful marketing campaigns.
* Technology literate