Join our team
As our dream becomes reality, we need to find great people to be part of our team – could that be you?
We’re passionate about great films, delicious food and excellent customer service.
If you love film, are an excellent host who enjoys helping people and relish the challenge of serving guests in a fast-paced environment then you’ll be right at home in our happy team.
Job Title: Front Of House
Salary: £10.50 p/h
Purpose of the role
The Front of House position is the face of The Parade Cinema, providing an excellent service to our customers to enhance their experience every time they step into our cinema.
- Role Responsibilities:
Provide excellent customer service at all times, going above and beyond customers’ expectations.
Always be welcoming, professional and approachable.
Take professional pride in how you look and how the cinema looks.
Have a thorough working knowledge of all products and look for opportunities to promote and sell, including membership and food and drink.
Be a problem solver and look for creative ways to find a positive outcome to any problem, with the customer experience is always the primary driver.
Use your expertise to provide guidance, support and training to other members of the team.
Work in all areas of the business in line with the requirements of the cinema and in line with the instructions of the cinema management team.
Be responsible for financial transactions in line with financial procedures.
To comply with policies and general operational standards and procedures at all times.
To be vigilant at all times and know the lines of communication and emergency procedures, taking appropriate action to ensure Personal safety and security as well as that of customers and colleagues.
To undertake appropriate training and professional development as determined by your managers.
To undertake any other duties as may be reasonably required for an efficient cinema operation.
Personable, approachable and welcoming demeanour.
Desire to provide the very best in customer service at all times.
Positive, proactive and common sense approach.
Flexibility and a ‘can-do’ attitude.
Ability to work under own initiative as well as to take direction from management when required.
A strong work ethic.
Experience of working in a customer service or hospitality environment.
A genuine and demonstrable interest in film and cinema.
Barista and bar experience is preferrable but not essential.