Terms & Conditions

These terms of admission, which set out the general terms of trading, may be amended from time to time.
“We” refers to The Parade Cinema Ltd and “You” or “the customer” refers to everybody who purchases a ticket, uses our website, or visits our cinema in-person.

 

GENERAL TERMS AND CONDITIONS

Tickets Purchased online, by phone or in person, are non-refundable or exchangeable unless for any reason the performance is cancelled. In this case, the whole amount, including the booking fee, will be refunded by the same method which you made the purchase.

Tickets must not be re-sold for profit.

We charge a 75p booking fee per ticket for all bookings made online.

Prices on this website include tax where applicable.

Promotional vouchers and discounts must be redeemed at time of purchase. Some offers are not available for certain performances or advance bookings so please check the Terms and Conditions applicable to the offer.

If a film is age restricted (12a, 15, or 18), whether or not a ticket has been purchased online, the customer must bring recognised identification, such as a passport, driving licence, or official student card. If authentic identification cannot be provided when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded. The final decision with regard to the production of identification and its suitability to prove age rests with the staff of the cinema.

Babies under the age of 1 year can be admitted to any film rated U, PG or 12A provided that they sit on the lap of an adult for the duration of the film, and are removed from the auditorium should they cause a disturbance to other customers. This does not apply to specific Parent & Baby screenings.

A ticket will be required for children over the age of one year.

You must show your booking reference or scan your QR code in order to collect your tickets.

If you fail to attend a performance for whatever reason you will not be entitled to a refund.

Gift vouchers are not refundable or exchangeable and will be valid for 12 months from date of issue.

Customers must adhere to any government guidelines relating to Covid 19 such as the wearing of facemasks, maximum group sizes and providing your contact details for NHS track and trace. You must NOT attend the cinema if you are experiencing any of the symptoms of Covid 19. A full refund will be given under these circumstances.

For anyone who is demonstrating acts of anti-social behaviour, The Parade Cinema reserves the right to refuse admission or will require that the individual/s leave the premises. This is at the sole discretion of the Duty Manager. In these circumstances, no refund for tickets, food or drink will be given.

Behaviours include:

• any form of physical or verbal aggression towards our staff & customers or acting in an anti-social way.

• disturbing or disrupting others enjoyment, including the use of mobile devices during the film performance.

• if a person/s appears to be intoxicated or under the influence of other drugs.

• any copyright infringement.

• where there might be a risk of safety to others.

• smoking on the premises.

• drinking alcohol not purchased on the premises and infringing licensing law.

The Parade Cinema accept no responsibility for any loss, theft or damage to personal property that is brought onto our premises.

Your data will be held securely by the company and will not be passed on to any third parties (other than those stated in our privacy policy) without your express permission. Data collected will only be used in accordance with the purpose for which it was collected and will not be used for any other use than that related to the cinemas. Please see our Privacy Policy for further information.

We may need to search customers possessions whilst on the premises, in the interest of safety, security and other reasonable causes. We reserve the right to refuse entry or for customers to leave the premises without entitlement for a refund if they fail to comply with this request.

Some images used on our website or printed materials promoting the cinema, membership card or offers are for illustrative purposes only.

 

ID POLICY

At The Parade Cinema we run a strict age restriction policy and as such you must be prepared to present valid ID if you look under 25.

If a film is age restricted (12A), (15), or (18), whether or not a ticket has been purchased online, the customer must bring recognised identification.

Films rated (12A) are suitable for children aged 12 and over; however, children younger than 12 may see a (12A) so long as they are accompanied by a suitable adult (over 18). The accompanying adult must supervise the child at all times.

In such circumstances, responsibility for allowing a child under 12 to view lies with the accompanying adult.

For films rated (15) you must be prepared to present valid ID if you look under 18.

For films rated (18) you must be prepared to present valid ID if you look under 21.

Alcohol sales are strictly for over 18's and we operate a challenge 25 policy.

We accept the following forms of 'valid ID':

• Passports

• Driving license

• Photographic Student Card

***Parental consent or accompaniment is not a valid form of identification.***

If valid identification cannot be provided, when requested, you will not gain entry to the film and your tickets and booking fee will not be refunded.

The final decision with regard to the production of identification; and it's suitability to prove age rests with the staff of the cinema, and the manager’s decision in this matter is final.

 

FOOD AND DRINKS POLICY

Neither hot food nor alcohol may be brought onto the premises.

Therefore, we ask that you do not bring food and drinks purchased from outside sources. If you do so we will ask you to leave it behind the counter until the end of the film.

Alcohol may only be purchased and consumed in licenced areas.

Customers may be refused entry if unable / unwilling to comply.

 

WEBSITE TERMS AND CONDITIONS

By accessing our website, www.theparadecinema.com as well as any other media channel, form, mobile website or related application, that you have read, understood and agree to be bound by the website terms and conditions. If you do not wish to be bound by these terms, you must leave the website immediately.

Our website is provided free of charge to users and cannot guarantee that it will be error free. We reserve the right to amend, modify or discontinue any part of the website without notice and without liability.

Certain features of our website, such as newsletter signup, will require the user to disclose personal information and our website uses cookies. Please refer to our privacy policy for more detail on both of these topics.

The website and the materials on it are protected by copyright, trademark and other intellectual property laws. The materials on the website are not to be copied or reproduced, and the information provided on the website is not intended for distribution.

The website is intended for users who are at least 13 years of age. All users under the age of 18 must have permission of their parent or guardian before using this website.

This website does not offer users the opportunity to submit, alter or post content.

The site contains links to third party websites, such as our ticketing and payment providers, and social media accounts, as well as graphics, text, photographs, music, sound, video or other content belonging to or originating from third parties, such as film trailers. Such third party content posted on or made available to users are is not monitored, investigated or checked for accuracy by us and we are not responsible for any third party content. If you decide to leave the site and access the third party content these terms will no longer apply.

We may from time to time allow advertisers to display their adverts or certain information on certain areas of our site. Any advertiser will take full responsibility for the content of the advertisements placed on our site, although The Parade Cinema will check that these are appropriate before allowing them.

 

MEMBERSHIP TERMS AND CONDITIONS

The following sets out the terms and conditions to our membership scheme. By becoming a member you are bound by these terms of use and anyone found in breach of these terms will have their membership revoked.

Our membership scheme is designed for those who are 18 years of age or older.

There are two different membership tiers available: Friend and Member. Each has different member benefits and offers, which are subject to change and alteration by us without notice.

Memberships are subject to availability and we reserve the right to limit the number of each respective membership packages available.

Your application to become a member is an offer to join our membership scheme. Our acceptance of your offer will create a contract between you and us. Once paid in full you can enjoy your membership immediately.

Any membership packages purchased prior to the opening date of a cinema will become active on the first day that the cinema is open to the public and will last for one year from that date.

Our membership packages last for the duration of 12 months and must be renewed prior to the expiry date or the membership shall cease after one year.

Payments can be made via credit or debit card.

Standard memberships are non-refundable. Memberships can only be cancelled mid-term under extenuating circumstances at the discretion of the manager and you will be reimbursed on a pro-rata basis.

Memberships are not transferrable and are designed for the card holder only. Anyone found in breach of this will have their membership revoked.

Members only screenings will operate on a first come, first served basis. A higher tier membership package does not guarantee you entrance. The maximum number of member only screenings which will take place during a year is 6. Non-members will not be permitted at these screenings.

All membership packages are subject to a fair usage policy.